1. What filaments are currently supported by the Pro2 Series printers after the Hyper Speed upgrade? Can I print with third-party filaments?
Raise3D has now added Hyper Speed templates of 7 filaments for the upgraded Pro2 Series printers, with 2 specification (0.15 mm and 0.2 mm layer thickness) to choose from.
After the upgrade, the printing performance of the original filament templates will not be affected. User can still print with third-party filaments, but it is suggested to adjust the templates by himself to get decent high speed printing performance. For the future release of Hyper Speed filaments, please pay attention to "Raise3D Open Filament Program" and Raise3D official website.
2. What is the difference between the Hyper Speed Upgrade (Pro2 Series) and the Hyper Speed Upgrade (Pro3 Series)?
The Hyper Speed Upgrade (Pro2 Series) is currently a free firmware upgrade open-test campaign. The upgrade provides effective print speeds of up to L1 level (i.e. 150 mm/s) of Hyper FFFTM for certain filaments. The Pro3 Series High Speed Upgrade Kit includes upgrades to the hot end, firmware, and calibration module, and provides effective print speeds of up to L2 level (i.e. 350 mm/s) for certain filaments after the upgrade.
3. Is my Pro2 Series printer still compatible with the original filament after upgrading to Hyper Speed mode?
Yes, it is. The original filament templates and functions will be fully retained and their printing performance will not be affected. All templates are categorized with different labels, normal mode label with normal speed templates and Hyper Speed label with Hyper Speed templates. So the user can print the original filaments with the original templates and the printing results will not change.
4. How do I access to Hyper Speed Upgrade (Pro2 Series)? Do I need to pay for the upgrade?
The Hyper Speed Upgrade (Pro2 Series) is currently a free firmware upgrade open-test campaign, you only need to apply participation to enjoy the Hyper Speed printing experience. The campaign is completely open and free, you can enter through the Hyper FFF™ page on Raise3D website. Click the "Join in the Hyper Speed Open-Test" button below to enter the event and follow the instructions to complete the upgrade. If you have any questions, please refer to the Hyper Speed Upgrade (Pro2 Series) User Manual in Support Center or contact: support.raise3d.com.
5. What should I be aware of before executing a Hyper Speed Upgrade (Pro2 Series) and firmware rollback?
Users must follow the steps in the user's manual to adjust the bottom drive fraction of the machine before executing Hyper Speed Upgrade (Pro2 Series) and firmware rollback. The specific operating procedures and precautions can be found in the Hyper Speed Upgrade (Pro2 Series) User Manual.
6. What should I do if I want to change the filaments or forget to feed in during the manual calibration?
Please stop the current printing procedure (click the Stop Print button on RaiseTouch), then restart the load/change procedure, and afterwards restart the calibration process (Setting - Other - Maintenance - Hyper Speed Frequency Calibration)
7. What should I do if the touch screen is stuck and cannot be clicked during the hyper speed upgrade process?
Please restart the machine, and check whether there is a Hyper FFF logo on the homepage after restarting. If it has, the upgrade is successful; if not, please export the log for backup, and execute the upgrade process again. If the touch screen is still stuck and cannot be clicked after restarting, please check the support service: inquiry@raise3d.com.
8. What should I do if the MCB or touch screen update fails during the hyper speed upgrade process?
Please export the log and contact our technical support: inquiry@raise3d.com.
9. What should I do if the board reports an error: “endstop x/y/z still triggered after retract” during the hyper speed upgrade process?
Most of these problems are caused by the Pro2 machine being used for too long, resulting in hardware jams. It is recommended to clean the machine dust first, especially near the limit switch, and apply lubricating oil on the moving rod, restart the machine to see if the problem is resolved. If the problem is still not resolved, please export the log and contact the support service: inquiry@raise3d.com.
10. Does a Pro2 HS printer support the Power Loss Recovery function?
The Pro2 HS does not support the Power Loss Recovery function.
