Step 1: Activate Raise3D Hyper Speed Printing Function

1. Click the Activation URL: https://support.raise3d.com/hs-ot.html

2. Go to the website, enter your email address, and click “Next”.

3. Fill in the relevant information and click “Next”.

4. Enter your printer model and serial number. Click “Confirm”.

Note: Printer models are limited to Pro 2 and Pro2 Plus.

Notes:

1）If you have multiple Pro2 series printers, please click “Add Another Printer”. Enter the serial number of the new printer. A maximum of 10 units can be entered at a time. If more than 10 units are needed, you can return to the start page after completing the process to register the 10 printers.

2）If an incorrect serial number is entered, an error message in red will be shown. You have 3 opportunities for verification, and if you input an incorrect serial number 3 times, you then need to wait 10 minutes before you can try again.

5. After successful verification, the following text will appear, and the image of the activated printer will appear on the webpage.

6. Your registered email address will receive the upgrade files for the Hyper Speed firmware within 10 days. Please wait patiently and check carefully.

Note: Please add “notify@cloud.raise3d.com” to your email whitelist to prevent emails including the upgrade files from being blocked.

Step 2: Upgrade Your RaiseTouch Firmware to Hyper Speed Mode

After receiving the upgrade email, Hyper Speed upgrade can be carried out according to the following steps.

Currently two methods of firmware upgrade are available: 1. USB disk upgrade; 2. Online upgrade.

Note: Online upgrade may fail due to network issues. It is recommended to use the USB disk upgrade.

2.1 Adjust Stepper Drivers

Before upgrading the Raise3D Hyper Speed firmware, you MUST adjust the stepper drivers of your Pro2 series printer, otherwise the upgrade may fail. Tools needed for the operation: a Philips-head screwdriver and gloves. Note: The operation needs two people.

1.Tap the user interface to stop the current printing task.

2.Shut down and unplug the power supply.

3.Remove the protective cover on the printer, move the printer to an open area and ensure that the printer is at least 1.5m away from the wall.

4.Ensure the build plate is clear.

5.As shown by the arrows in the figure below, lay the printer down on its left side directly from the standing position to expose the base plate. (Note: Make sure there is enough space when the printer is laid down. The printer is heavy and needs two people to lay it down. Please be careful and handle it slowly to avoid damaging the printer.)

6.Use the screwdriver to remove the bottom metal base plate and find the drivers.

7.Due to different versions of the printer, there are two structure versions for the bottom stepper drivers: 6-bit and 8-bit. Please check the bit number for the encoder at the bottom of the printer first, and adjust the stepper drivers as shown in the figure below.

6-bit encoder: There is only one encoder, which is located on the left side of the stepper driver (Note: just adjust 4, 5, and 6. Since 1, 2, and 3 are related to the current, there is no need to adjust them.)

8-bit encoder: There are two encoders.

The front position: As shown in the figure, keep the factory settings without adjustment.

The side position: The factory stepper drivers for Pro2 and Pro2 Plus are different. Number 3 is OFF for Pro2, while Number 3 is ON for Pro2 Plus. Please adjust them according to the corresponding figures.

Pro2: There is no need to adjust 1, 2, 3, 4, 5, 6 and 8, and just dial 7 up to turn it OFF.

Pro2 Plus: There is no need to adjust 1, 2, 3, 4, 5, 6 and 8, and just dial 7 up to turn it OFF.

8.Reinstall the bottom metal base plate, stand the printer, plug in the power supply, reinstall the protective cover, and start the machine to resume updating. (Note: If the rollback operation is performed after finishing hyper speed upgrade, you need to readjust the bottom stepper drivers.)

2.2 USB Disk Upgrade

1. Your registered email address will receive an email containing the download links for the files needed. Click the links and download the Key file and the RaiseTouch Hyper Speed firmware file to the root directory of your USB 2.0 disk in FAT32 format.

Notes:

1) Do not modify the file name.

2) Please add notify@cloud.raise3d.com to your email whitelist to prevent emails from being blocked.

2. Insert the USB disk containing the Key file and the RaiseTouch Hyper Speed firmware into the USB interface of the printer. Power off the printer, and then restart it.

3. The printer will automatically run the update program.

Note: The update process will take a few minutes, so please do not power off the printer during this period because this may cause the upgrade to fail. In case of accidental power failure, please contact customer service.

4. After the firmware update is completed, the touchscreen will display the following information. Power off the printer, and then restart it again.

2.3 Online Upgrade

After activating your printer on the activation website, you can download and update the RaiseTouch Hyper Speed firmware file directly to the activated printer. Make sure your printer is connected to a reliable internet connection, or the online upgrade may fail. It is recommended to use the USB disk upgrade.

1. Make sure your printer is connected to the Internet. Click “Settings > Update > Online Update”. Make sure the “Check for updates automatically” and “Download updates automatically” are turned on.

2. The printer will automatically detect the RaiseTouch Hyper Speed firmware and download it. When you see “RaiseTouch Touchscreen Firmware Update”display “There is a new firmware version”, click it, and the printer will automatically download and run the update program.

3. The printer will download and update the RaiseTouch Hyper Speed firmware. (Note: The update process will take a few minutes, and please do not power off the printer during this period.) When the update process is completed, please power off the printer, and then restart it.

Step3: Hyper Speed Printing Frequency Calibration

After restarting the printer, click “Start” to jump to the Hyper Speed Printing Frequency Calibration wizard. Please follow the instructions in the wizard to carry out the calibration.

3.1 Hyper Speed Printing Frequency Calibration

1. Hyper speed printing frequency calibration aims to adjust the frequency of the printer to better carry out hyper speed printing. It is recommended to use PLA filament for the calibration process.

Notes:

1) If you need to load or unload filament, please carry out these operations first.

2) Make sure that the filament guide tube has been inserted into the extruder, and then click “Next”.

2. The whole calibration procedure takes about 15 minutes and cannot be stopped once the calibration is started.

Notes:

1) Please clean the build plate and nozzle before calibration.

2) Please do not touch the printer during calibration.

3) Vibration and noise are normal during calibration.

3. After the calibration is finished, the wizard will prompt you to measure and enter the X/Y length of the model features, and automatically display the frequency of current X/Y axis. Click “Next” to apply the value and move to the next step.

4. If the hyper speed printing frequency calibration fails, the wizard will prompt the following message. Please click“Retry” to try the calibration again or contact Raise3D after-sales service for help.

Note:

You can click “Setting" > “Other” > “Maintenance” > “Hyper Speed Frequency Calibration" to enter the calibration page after exiting the hyper speed frequency calibration wizard. Please refer to Support Center or contact after-sales service for more help.

5. After the hyper speed printing frequency calibration succeeds, you can start your first hyper speed print.

Step 4: Model Slicing

1. You MUST download and install ideaMaker 4.4.1 Alpha version. Only after slicing with ideaMaker 4.4.1 Alpha version can you print models in Hyper Speed Mode on the Pro2 series. Download from the following link: www.raise3d.com/download/ , or contact the after-sales team for help.

2. After downloading and installing ideaMaker 4.4.1 Alpha version, import the model into ideaMaker 4.4.1 Alpha version. Set up your printer model and filament.

3. In ideaMaker 4.4.1 Alpha version, there is a built-in Hyper Speed Mode switch in the “Prepare to Slice” / “Select Templates” interface. It will be in Standard Mode with the Hyper Speed Mode switch turned off and Hyper Speed Mode with the switch turned on.

1) Standard Mode

2）Hyper Speed Mode

4. Select the printer model, filament, and slicing template.

1) In Hyper Speed mode, select Raise3D Pro2 and Pro2 Plus printers.

2）In Hyper Speed mode, Raise3D Pro2 series provides 2 templates of PLA/ABS for Raise3D Hyper Speed series, and 5 templates of PLA/ABS/PETG/PC/ASA for Raise3D Premium series.

5. Select the slicing template for the Raise3D Pro2 series filament. At present, we provide “Standard” and “High Quality” templates for the PLA/ABS filament in Raise3D Hyper Speed series, and for the PLA/ABS/PETG/PC/ASA filament in Raise3D Premium series.

1) The L1 label will be displayed before the Raise3D Pro2 series template, and the specific judgment rules are as follows:

In ideaMaker 4.4.1 Alpha version, in Hyper Speed mode: the template will have a level assigned to it and will be distinguished by the label according to the values of speed, acceleration and volumetric flow rate in the Raise3D Pro2 series template.

2) ideaMaker will judge all parameters related to speed, acceleration and volumetric flow rate in the current Raise3D Pro2 series template settings. As long as one parameter value reaches L1, it will add an L1 label to the template so as to be distinguished after saving the template (In Standard Mode, labels will not be displayed).

3) In Standard Mode and Hyper Speed Mode, threshold values for each speed of different filaments in Raise3D Pro2 series:

In ideaMaker 4.4.1 Alpha version, Raise3D Pro2 series filaments have threshold limits for speed, acceleration, and volumetric flow rate in Standard Mode and Hyper Speed Mode respectively, and if each speed exceeds the threshold, ideaMaker will display an alert.

In Standard Mode / Hyper Speed Mode, click the icon of settings to enter the advanced settings of the template. When the speed, acceleration, or volumetric flow rate exceeds the threshold, a yellow exclamation mark reminder is displayed, and an additional explanation is displayed when the mouse hovers over it.

4）In Standard Mode / Hyper Speed Mode, when saving the template or slicing the model, a warning pop-up window will appear when the speed, acceleration, or volumetric flow rate exceeds the threshold.

5）Raise3D Pro2 series filaments have different thresholds for speed, acceleration, and volumetric flow rate in Standard Mode and Hyper Speed Mode. See the table below for details.

The speed judgment includes all the following fields:

Acceleration judgment includes all the following fields:

Volumetric flow rate judgment includes all of the following fields:

Volumetric flow rate calculation formula: Volumetric Flow Rate = Single Layer Height * Extrusion Width * Speed

Therefore, the volumetric flow rate is determined by the single layer height, the extrusion width, and the speed.

6. After adjusting the model parameters, click “Slice” to slice the model.

7. After slicing, either save the file locally and then export it to the printer, or upload it directly to the Pro2 series printer to start your hyper speed printing.

Step 5: Start Printing

1. Load filaments into your Pro2 series printer. To keep the best printing results, it is recommended to use Raise3D Hyper Speed filaments for printing. For how to load filaments, please refer to the technical document Pro2 Series-How to Load & Unload Filament.

2. Import the file into the printer. Click “Print” > “USB Device” to select a model, and then you can start printing.

Experiencing Difficulties/ Contact Information

If you run into any issues during this guided setup, please contact our expert technicians by creating a ticket online at https://help.raise3d.com/support/home/.